The customer 

Mira Clinic is one of Turkey's most promising medical clinics, with more than ten years of experience in cosmetic dentistry, hair transplantation, and plastic surgery. They cater to patients from all over the world, with a focus on Europe, North Africa, and the Middle East, offering a trustworthy and comprehensive health experience.

 

The challenge

As the clinic expanded and the sales team grew quickly, managing patients’ data became complicated. This includes:

• Taking much time and resources in handling some daily tasks manually. 
• Difficulty in managing and storing patient data.
• Poor internal communication. 
• Ineffective customer support and slow response.  
• Lack of insights and poor monitoring system

The solution 

1. We developed a customized CRM system for Mira clinic to be able to manage the entire sale process effectively. The CRM app provides:

• Managing all patients’ information with easy access to anyone in the company.
• Streamlining the sales process and automating routine tasks. 
• Providing detailed analytics and regular reports for management.
• Achieving more effective customer segmentation
• Simplifying communication with customers and internal collaboration. 

2. We created a system that meticulously records patients' medical conditions and schedules medical appointments inside the clinic.

The results

• A better customer satisfaction 
• A higher sales and productivity
• A stronger customer loyalty 
• Lower cost and effort 
• More efficient internal and external communication

 

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